Willoughby Supply vast inventory of roofing materials and accessories makes it easy to keep your customers happy. Plus, our rooftop delivery service means we can deliver your materials precisely where they are needed. This saves you time, effort, and minimizes job-site risk.
Equipment: Our diverse fleet of trucks includes lifting equipment – such as HIAB cranes with Jib and conveyors.
Re-roof Access: Willoughby Supply emphasizes a partnership approach with contractors. To ensure your order is safely delivered on time, please check the following items prior to placing your order:
- What is the condition of the driveway? Will it support a 75,000-pound GVW truck?
- Is the driveway narrow, winding, or steep?
- Do wires, power lines, or tree branches hang over the driveway (blocking boom or conveyor access)?
- Would vehicles block access to the driveway?
- Is there a dumpster or work trailer located in the driveway?
- Have you provided us with a property-owner signed Delivery Release Authorization (allowing us to access the driveway)?
New Construction Access: Prior to delivery, please be sure all new construction access roads are graveled and capable of supporting 75,000-pound GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. If we believe we cannot load the roof without getting the delivery truck stuck, we will make every attempt to contact you for instructions while at the job site. Please inform your general contractor that towing costs will be charged to you. (We recommend you pass them on to your general contractor.)
Roof Structures: From time to time, a roof's structure may be unable to handle the added weight of delivered materials, so, before calling for Rooftop Delivery, please check your customer's roof structure. Because Willoughby Supply team members are not qualified inspectors, the contractor and/or building owner should verify the roof structure's safety. If the roof structure is determined unsafe to handle the weight, we may require a Delivery Release Authorization to be signed by the contractor or homeowner before loading begins.
- Boom Service
- Custom Hangers
- Moffett Deliveries
- Roof Take-Off
- Seamless Gutters
Power Lines: As a standard safety practice, we maintain a minimum of a 10-foot clearance from ALL power lines at ALL times. If we cannot deliver your rooftop order due to this minimum clearance requirement, or a power line obstruction, we will make every effort to contact you from the jobsite to make other arrangements. Because we always keep our delivery team's safety in mind, this is not a negotiable policy.
Delivery Times: We understand how important it is for you to receive your material on schedule. To help with this, we are installing GPS global tracking systems in our entire fleet. This technology will help us coordinate the delivery based on your schedule. We schedule for: 1) First AM deliveries 2) AM before noon deliveries 3) PM (afternoon or last out).
Re-Hauls: Please check your job sites for readiness, access, and load-ability. If an order cannot be roof loaded because of conditions beyond our control, we will always attempt to contact the customer for instructions while at the job site. If an order must be returned for re-scheduling, the charge will be $150. In the event where other orders on the same truck would be severely delayed due to the return, the order may then be delivered to the ground at the job site. A return to the job site for transferring grounded materials to the roof will be charged $65 per hour or $150 minimum charge. Delivery delays are most commonly caused by the following customer oversights:
- Job site not ready and/or accessible
- Incorrect address
- Order canceled and/or changed after the truck leaves the warehouse
Cancellations and Re-Schedules: If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on our trucks the afternoon prior to delivery. It takes several hours to complete this process.
Extra Delivery Charge Rates: Jobs that require special loading considerations will be billed as follows:
- $130 per hour for Conveyor and driver and $65 per hour for each additional person.
- $150 per hour for the Crane and driver and $65 per hour for each additional person.